Follow along and check off each step as you go — most customers finish in about 10 minutes.
Tap each item as you gather it — a couple of minutes of prep now saves a return later.
A tool-free push-fit installation — follow each step below and check them off as you go.
Your new connector is fitted and tested — enjoy a dry, fresh bathroom.
The most common fitting mistakes — and how to avoid them.
If something doesn't feel right after fitting, check here first.
| Symptom | Likely Cause | What To Do |
|---|---|---|
| Water leaking at the base after fitting | Connector not fully seated, or toilet not sitting level | Recheck the push-fit connection and ensure the toilet sits flat and level |
| Persistent smell even after replacement | Outlet or waste pipe not cleaned before fitting | Remove, clean both surfaces thoroughly, and refit |
| Connector feels loose or wobbly | Outlet diameter mismatch | Confirm your outlet is 110mm / 4 Inch; contact support if unsure |
| Toilet rocks slightly after installation | Uneven floor or connector misalignment | Check connector orientation and floor levelness before final tightening |
Message our support team with your order details and we'll help you sort it out.